Privacy Policy
Last updated: March 2026
1. Who We Are
BlueFlame Plumbing & Heating Ltd (Company No: 13589545) is the data controller for personal information collected through our website, booking forms, and communications. Gas Safe Registration: 633735.
2. What We Collect
- Name, email address, phone number, and property address (provided when you book or enquire)
- Details of the work requested or carried out
- Photos you upload during the booking process
- Payment information (processed securely, not stored by us)
3. Why We Collect It
- To provide the services you have requested
- To contact you about your booking or enquiry
- To send appointment confirmations and follow-ups
- To comply with Gas Safe and legal record-keeping requirements
- To improve our services
4. How We Store It
Your data is stored securely in our job management system (ServiceM8) and associated business tools. We do not sell, rent, or share your personal data with third parties for marketing purposes.
5. Third-Party Services
We use the following services to operate our business:
- ServiceM8 (job management and scheduling)
- Google Workspace (email and calendar)
- Xero (accounting and invoicing)
- n8n (workflow automation)
Each of these services has its own privacy policy and data protection measures.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
7. Cookies
Our booking pages do not use cookies or tracking technologies.
8. Contact
For any privacy-related requests, contact us at:
enquiries@blueflameplumbingandheating.co.uk
020 8059 2307
59a Josephine Avenue, London, SW2 2JG